CHIEF EXECUTIVE OFFICER

Worcestershire County Cricket Club (WCCC) is one of the 18 first class county clubs which make up the English and Welsh national cricket structure. WCCC represents the City of Worcester, the County of Worcestershire and other neighbouring, supportive counties.

Having recently secured promotion as Champions, the team will compete at the highest level of the game.

WCCC is a Cricket venue, which seeks to develop an all year round business for entertainment, conferences, meetings and events.  The Club’s ambition is to improve performance across the match and non-match day experience to enable further investments in the club.

A CEO is sought who will set the strategy and provide leadership across all aspects of the Club and will have specific responsibility for the following:

Management and Leadership
Business Strategy
Partnerships and Stakeholders
Ground Development and Management
Human Resources

The role will build on the success of predecessors, and lead the Club through a new medium term phase of change and development, with the expectation of improved performances on and off the field.

Naturally the expectations of the new CEO will be high and although experience of professional cricket is not essential, you must have proven managerial experience and commercial acumen. Leading a small and dynamic team, and liaising with varied stake holders this will require high degrees of inter-personal skills, professionalism and gravitas.

The ideal candidate will be passionate about sport, commercially astute and customer orientated. Your track record will be one of progressive achievement at Director level and your leadership credentials must be exemplary. Your success will be characterised by the delivery of challenging commercial and strategic goals through innovation and stakeholder engagement.

Given the multi-stakeholder environment of professional cricket, this role requires a determined and charismatic personality with the ability to motivate all participants. If you have the qualities required and the desire to succeed in the business of sport please send your CV to our retained consultant, Peter Tucker, at Novo Executive Search and Selection at:

peter.tucker@novoexec.com

01275 375588

_________________________________________________________________________________

FRONT OF HOUSE MANAGER
JOB DESCRIPTION

Job Title: Front of House Manager

Reporting to: Operations Manager

Contract Type: Full Time / Permanent (Salaried position based on a 50 hour week – hours of work
will vary, you must be available at all times including evenings and weekends)

Salary: Circa £25,000 per annum

As Front of House Manager you will be responsible for ensuring excellent care is given to each and every one of our customers.  You will have a flair for the service industry, huge energy, personality, confidence and the ability to work under pressure, excellent customer service skills, a strong focus and a keen eye for detail. You will be able to deliver the financial results through effective cost control and a thorough understanding of budgets and KPI’s.

You will work closely with our Head Chef to ensure the service offered matches that of the excellent food which we offer.

Key Objective:

To deliver the highest standards of service throughout the venue ensuring complete customer satisfaction.
Attributes Required:

Previous experience in a fast paced customer facing catering operation is essential
Confidence and experience in managing staff and the ability to take ownership of staff rotas
Excellent man management and communication skills
Strong people skills and the energy and enthusiasm to train and develop your team
Financial and business acumen
Passion for delivering the highest quality food and service

Main Duties:
Ensuring all function and cricket rooms are prepared to the exact requirements of the customer
Ensuring we have the right amount of front of house staff for each function in the most cost effective manner
Ensure all front of house staff know what is expected of them
Deliver the professional greeting of clients and visitors, to the highest standards
Hands on bar/waiting/floor work and leading by example with the ability to delegate and take charge
Cash management
Stock ordering
Team recruitment including induction, training, health & safety and appraisals

Required experience:
Bar and waiting – 3 years
Supervisory/Management – 2 years

Qualifications:
Personal License (ideal but not an absolute necessity as training can be undertaken)
Food Safety in Catering

Note

This Job Description is not an exhaustive list of tasks performed, but does represent the major duties and responsibilities encompassed in the job.  It does not prevent the Post Holder from being allocated any other duties of a broadly similar nature to those described.  Should these other duties become a permanent and major part of the job, they will be included in a revised specification.